To request an urgent appointment on the day;

• phone us on 02891 878391, Monday to Friday as close to or after 8:30am as possible.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

The practice currently operates telephone triage every morning. The call list for our GPs opens at 8.30am in the morning and will close once capacity has been reached, if before 10.30am. You may be asked the nature of your call by our reception staff in order to help prioritise or escalate the call, if necessary.

NB For any Dental issues, you need to contact your Dentist directly. 

To request a routine appointment in the next 7 days:

• phone us on 02891 878391, Monday to Friday from 8.30am to 6pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8.30am-1pm and 2 to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Patient bookable face to face appointments are available in the afternoons with our GPs. These will be available from 2pm.

Consultations are available for all patients and those over 75, who have not attended in 3 years.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

Separate appointments are to be made for each person.

To cancel your appointment:

Contact us on 02891 878391, Monday to Friday from 8.30am to 6.00pm, giving as much notice as possible. 

Treatment room appointments are available and can be booked either over the phone or in person at reception. 

Face to face and phone call review appointments are also available with our Practice Nurse.

Face to face appointments with our practice physiotherapist, Brendan, are available for booking.  

Physical Activity First Contact Physiotherapy Video

The telephone number for an out of hours emergency is 02891 822344.

North Down and Ards GP Out of Hours Service operates;

• Monday to Friday 6pm-8.30am
• All day Saturday and Sunday 
• Bank Holidays

It is based at Ards Hospital and can be accessed via the minor injury unit, then follow the directions given inside. 

Please remember that this is essentially an emergency service and therefore should not be used for routine care that can wait.  

Medical Emergency

Call 999 in a medical or mental health emergency or present to you closest Emergency Department.  This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If you are too ill or frail to be able to make it into the practice and require a home visit, please telephone as close to 8.30am as possible that day to request this.

The receptionist will ask you for a few details to allow the Doctor to assess the urgency of your case.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the practice.